Frequently Asked Questions:

 

How do I know if my leather seats need treatment?

Within a couple of years after purchasing a brand new vehicle, you should check the surface of leather seats by running your hands over them. If the surface feels stiff or rough, they should be treated.

 

How can I recognize if a scratch is removable or not?

Only very light surface scratches that you cannot feel with your fingernail have the potential to be removed from the exterior of your vehicle or boat.

 

When is the best time to remove tree sap, bird/bat droppings, tar, etc. from my vehicle?

The SOONEST possible chance that you have is the best time to remove any of the above to protect your vehicle’s exterior. We can remove most of the above with suitable cleaners soon after you discover them to protect your vehicle’s paint from oxidation marks.

 

What are Clay bars?

Clay bars were invented in Japan in the late 1980’s to remove paint overspray and minor flaws from freshly painted vehicles in auto body repair facilities. The clay is a malleable plastic resin that pulls off and instantly removes harmful pollutants or imperfections from your vehicle’s finish without using strong, acidic chemicals or harsh abrasives. The clay attracts the pollutants removing them from your paint for a flawless finish and silky smooth feel.

 

What payment methods do you accept? Do you accept credit cards?

Yes of course, we have a mobile eftpos machine for your convenience. We accept cash, cheques, Debit Cards and Credit Cards.

 

Why can’t I take my car to an automatic wash? 

Automated car washes can cause severe damage to not only your cars finish, but physical damage to mirrors, wheels and antennas. The industrial strength “brushes” used by these machines are the last thing you want your car being cleaned by; they induce major swirls in your paint and reduce the overall clarity of your cars finish.

 

How long does a detail take? 

Depending on the current state of the vehicle, a detail can take anywhere from an hour (General Detail) to 2 full days (Ultimate Detail). Our customer’s deserve nothing but the best and All About Image aims for above and beyond such expectations.

 

What if I need to cancel an appointment – can I reschedule?

You may reschedule your appointment by phone.  We ask that you give us at least 24 hours notice if there is a problem keeping your original appointment. If you fail to do this you will incur a call out fee.

 

Why should I get my car detailed?

You purchased your vehicle because it gave you some level of excitement and joy, and properly maintaining its finish will keep that feeling for years to come.  Detailing is a maintenance routine, much like changing the fluids in the vehicle.

 

What is the difference between Polish and Wax?

Polish is a blend of oils that are absorbed by the paint in the same way your skin would absorb a moisturiser. They also contain micro abrasives that combined with a machine polisher break down under heat build up to remove paint defects creating a deep wet look gloss but offers no protection.
Wax works to protect the finish by forming a thin protective barrier on top of the paintwork.

 

What type of paint defects can you remove?

Scratches, swirl marks, grinding sparks, brake dust, industrial fallout, overspray, oxidized paint and bird/bat droppings (providing the damage hasn’t gone through the top clear coat layer.)

 

How can I tell if my car needs to be waxed and/or polished?

Here are two tests you can use to evaluate the paint condition:

1. After washing and drying the car, run your hand lightly along the upper surfaces of the car. The surfaces should feel very smooth. If you detect rough spots or feel drag, the car needs a wax.

2. Spray water on the car. If tight beads appear this means that the paint has the proper amount of protection. If the beads are loose, there is not enough protection on the car, if there are no beads, there is no protection on the car and a wax should be applied immediately.

 

How long does a quality detailing last?

This depends on the use of your vehicle. Inside maintenance lasts as long or as short as you treat your vehicle. The length of the exterior finish depends on the conditions your vehicle faces. Ideally you will need an exterior detail twice a year for maximum protection.

 

Does buffing damage my paint work?

NO, not if done correctly. Basically, the technique removes microscopic amounts of the surface in order to smooth away any problems. Using specifically designed buffing pads, polishers and years of experience we can have your vehicle or boat looking like new again.

 

Are you covered by Public Liability Insurance?

Yes we are fully insured

 

Are all your services available all year round?

Yes we are available Monday to Saturday for all seasons; however we don’t offer any bookings on Public Holidays.

 

Why should boat owners have their boats detailed?

The nature of boats and how they are used means they need to be cleaned, polished and waxed regularly. UV rays, heat, salt water, pollution, fishing residue, oil and fuel spills, cooking fumes all play havoc on every surface of you boat. Boats that are not properly cared for can deteriorate very quickly and could most definitely decrease its value.

 

What are the key services you can expect from boat detailing?

Detailing work may include:

Wash downs

Hand Polishing & Machine Buffing

Waxing

Metal oxidation removal

Varnishing

Carpet Shampooing

Leather Conditioning

 

I like to do my own cleaning, what can you do that I can’t?

It’s possible for the boat or vehicle owner to do their own detail, but it can be tedious and time-consuming. A key challenge is to find the right products amongst the huge range on the market these days to ultimately get the best results. For many this is trial and error which can prove very costly. If you try and use machine polishers without the proper experience you could seriously damage your exterior. Boats & vehicles can carry a major price tag so it makes sense to keep it in good condition so you can enjoy your investment. You should always ask a professional for advice but we would recommend at least 2 professional details per year.

 

Do you have Gift Certificates available?

Absolutely!  Just contact us.  All About Image Cleaning Services will provide a gift certificate for any of our packages.  The lucky recipient of this gift can schedule cleaning services at their own convenience.